by
menhir
@ 04 Dec. 2007 - 20:54:35
Yesterday, 3rd December 2007, I was in a well known pharmacy, a nationwide chain; a small branch admittedly, but nonetheless, a pharmacy.
As I was completing my transaction, I heard a yell, it turned into screams of panic which grew louder and more urgent. I half turned and looked down, where I saw a little lad, no more than 4 years old with his little hand covered in blood. Also, blood was dripping in copious amounts onto the floor. A woman, who I presume was his mum and an older child were with him. The woman was showing the child's bloody hand and staff looked.
A pharmacy assistant came forward with a paper tissue and a paper towel. I stopped her, just as she was about to put the paper tissue on a rather nasty, very deep double cut the boy had sustained to his thumb. I requested a non-stick dressing, naming one possible type and asked for a wet wipe so I could clean up his hand. Meantime, the pharmacist, got on with his work, giving anxious sidelong glances from time to time.
Something looking like a band-aid was offered to me by the assistant; the assistant assured me it had a non stick film on the centre wad, so rather than dither any longer I carefully covered the wound and staunched the flow of blood. I couldn't do much for the child's shock and anguish apart from give him a quick cuddle and tell him what a brave boy he was, while at the same time attempting to wipe away some of the excess blood with a dry paper towel. Mum was in shock and could only think of the prescription she brought in to get dispensed.
Having encouraged mum to take the child to an appropriate help point (the general hospital was just up the road)she was waylaid by the manageress who wanted to complete an accident form. Sorry, but I intervened and child and mum left to get the wound professionally dealt with.
Several points arise out of this incident, apart from the shelving that was part cause in the event.
1. There was no-one with first aid ability on the premises, or if there was, that person was not summoned.
2. Where was the first aid box that should have been accessible?
3. As there was a prescription to be dispensed, which mum did leave at the pharmacy, essential contact details could have been obtained from it for accident reporting purposes, avoiding further delay in getting appropriate medical help for the child. Eventually, that's what happened.
4. The shop was full of packs of wet wipes of many varieties why on earth could the assistant only produce a pocket size paper tissue pack and a paper hand towel, both of which remained dry. I saw her trying to moisten one with her mouth! There must have been a bottle of distilled water somewhere near that pharmaceutical dispensing area.
During a phone call to the pharmacy today, (the shop is 20 miles from my home)I asked how the child was. The pharmacist could be heard in the background. He was very guarded and wanted to know who was asking. I have no problem with that, confidentiality is good. Reassured that I was the customer who "was passing by and helped" I heard that the little boy had been to the hospital, where he received assistance and was fine. There were no stitches.