Last week I received a letter about a stranger's financial matters. It was to do with compliance issues. Of course, the company were most apologetic about the mix-up, asked me for the client's details and reference number so they could re-send his correspondence.
It was certainly a breach of confidentiality. Accidental or otherwise, it was a breach of data protection, and I said as much when I spoke to the company.
So, I dutifully carried out my promise and shredded the correspondence in my possession.
I could not believe what I read when I opened a letter I received from the company today.
"I... apologise for you receiving the general letter that was addressed to one of our clients. There was no confidential information as you are aware..."
UNBELIEVABLE !
If having another person's contact and identity details together with his investment reference number is not a breach of data protection and confidentiality, what is ?
